![]() Your luggage tag number that you got during the check-in.Your airplane ticket number (always hold on to it even after reaching your destination).They will likely ask you to provide these details: Similarly, if you have left the airport already, get in touch with the airline’s representative in the city and explain the problem. ![]() If you are still at the airport, locate the nearest info booth for your airline and relay the baggage issue to the attendant. According to some airlines, the passengers’ luggage can be delayed up to five days upon the airplane’s arrival. ![]() If you come out empty-handed from the airport’s Baggage Claim-do not panic. In this guide, we address the vital questions about losing your luggage at an airport or an airplane- how to retrieve your missing luggage, how to track your lost baggage, and, most importantly, how DoNotPay helps you find your lost luggage ! What You Should Do First in the Case of Missing Luggage ![]() In response to questions from The Irish Times the airline issued a statement saying “regrettably, our airline is being impacted by widespread disruption and resource challenges across the sector”.Īer Lingus said it has “increased our communication with customers to explain the steps they can take to log any delayed or misdirected baggage”.I How To Find Your Lost Luggage and Get Compensatedĭid you know that there are 1.4 million lost luggage items every year? That’s massive-and even more stressful if you happen to be one of the unlucky damaged parties. She said most bags went missing when they were being transferred from another airline to Aer Lingus. The airline’s chief executive, Lynne Embleton, told the committee that in a majority of cases, Aer Lingus did not handle the bags. Last week, the Oireachtas committee on transport heard Aer Lingus had 1,200 “open files” relating to missing luggage. Can’t get through to a human at Aer Lingus, and their reporting system is completely screwed.” The bag turned up unannounced on Saturday, leaving the troupe with two sets of equipment, one set which Mr Major said he hopes to sell. We have shows and I’ve had to go and buy all new equipment. “Every bag arrived except one - the bag with all of the costumes and technical equipment in it. Aer Lingus never provided any updates regarding the bags despite over 30 phone calls to their lost baggage services.” Ms Sullivan said.Īustralian choreographer Lewis Major said he was part of a touring dance company travelling from Dublin to Newcastle in the UK, after performances at Galway International Arts Festival. “Since she had spent the entire school year at Cambridge University virtually all of her belongings were in those bags. Lara Sullivan said her daughter travelled with Aer Lingus, arriving in Washington DC on June 26th without her three bags. “There are important things in the bags, I need them back.” Aer Lingus is not available by phone or email, nor do they respond to Facebook or Twitter messages,” he said. “Since then, there’s absolutely no update in the claim. A common theme in the complaints is the inability of passengers to get anything other than generic information from the airline, or a reply to emails.Ĭanadian Michael Theis said he travelled with his daughter from Hamburg via Dublin to Toronto on July 15th and then submitted an online claim for missing bags. Large numbers of Aer Lingus customers, some of whom have been waiting for lost baggage for more than three weeks, have complained the airline has not answered their calls, replied to their emails or provided a human to address their concerns.Īlmost 5,000 people have now joined the Aer Lingus Complaints Action Group on Facebook to share experiences and information about lost baggage and passenger service.
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